Refund Policy

1. Summary

2. What qualifies for a refund

A refund follows an accepted return. The conditions for acceptance are set out in full in our returns policy: the item must be unused, in original packaging, and — if it is a chemical — still sealed.

Faulty, damaged or incorrectly supplied items are refunded regardless of whether a seal has been broken. If a bottle arrives leaking, we are not going to argue about the seal.

3. What you get back

• The price you paid for the goods, including any discount that applied — we refund what you actually paid, not the list price.
• Original shipping is refunded when the return is our fault (faulty, damaged, wrong item, significantly not as described) or where the order was cancelled before dispatch. It is not refunded on change-of-mind returns.
• Sales tax collected on the refunded amount is refunded with it.
• Return shipping is reimbursed where the return is our fault. See the table in our returns policy.
• Import duties and customs charges paid to a foreign authority are not refundable by us. You may be able to reclaim them directly from that authority.

If a free-shipping threshold was met only because of an item you are now returning, and the remaining order falls below it, we deduct the standard shipping charge that would have applied.

4. How long it takes

1. We inspect the return — within 3 business days of the parcel arriving.
2. We issue the refund — same day as approval. You get an email confirming the amount.
3. Your bank processes it — typically 5 to 10 business days, sometimes longer for international cards. This part is outside our control.

If more than 10 business days have passed since our confirmation email and nothing has appeared, contact your bank first, then email us with the refund reference and we will chase it.

5. How the money is returned

Refunds always go back to the original payment method. We cannot refund to a different card, a different account, or as store credit — this is a fraud-prevention rule and it applies without exception.

If the original card has expired or been cancelled, tell us and we will work with the payment provider to find a route. This can take longer than a standard refund.

6. Cancelling an order

You can cancel free of charge at any point before dispatch. Email support@cordovatransport.shop with your order reference and the word “Cancel” in the subject line. If we catch it in time you get a full refund including shipping, usually processed the same day.

If the parcel has already gone, we cannot recall it. Refuse delivery or follow the normal returns process instead.

We may cancel an order ourselves if an item is unexpectedly out of stock, if there was a pricing error, if we cannot ship to your address, or if we cannot verify the order details. In every one of those cases you get a full refund and an explanation.

7. Orders that never arrive

If tracking shows a parcel as lost, or it has not arrived within 10 business days of the expected delivery date, contact us. We will open a claim with the carrier. If the parcel cannot be located we will either resend the order or refund it in full, whichever you prefer.

Where tracking shows delivery but you did not receive the parcel, please check with neighbours and your building first, then contact us within 7 days so we can investigate while carrier records are still available.

8. Dispatch delays

We ship every order within 30 days of purchase. If we cannot, we will contact you before that deadline with a revised shipping date and offer you the choice of accepting the delay or cancelling for a full refund. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule. If you do not respond to a delay notice, we refund rather than hold your money.

9. Partial refunds

We issue partial refunds where:

• Only some items in an order are returned.
• Part of a kit is returned — the kit discount is recalculated, see returns policy section 8.
• An item is returned in a condition that is resaleable but not as supplied, for example with damaged outer packaging. We tell you the amount and the reason before processing.

10. If we decline a refund

We will always tell you why in writing, with photographs where relevant. If you disagree, reply to that email and a second person will review it. Where we decline a return we will offer to ship the item back to you at our expense — we will not keep both the product and your money.

11. Chargebacks and disputes

Please contact us before raising a chargeback with your bank. We can almost always resolve a problem faster directly, and a chargeback locks the funds for weeks while the payment provider investigates. Email support@cordovatransport.shop or call +1 417 237 9433 — we reply within 1 business day.

Where a chargeback is raised, we will supply the payment provider with the order record, the delivery confirmation, the consent records captured at checkout and our correspondence with you.

12. Refund contact

All refund questions: support@cordovatransport.shop, +1 417 237 9433, or by post to CORDOVA TRANSPORTATION SOLUTIONS LLC, 1303 SW Santa Barbara Place, Cape Coral, Florida 33991, United States. Support hours are Monday to Friday, 9:00 AM – 6:00 PM Eastern Time.

This policy is governed by the laws of the State of Florida, USA and is offered in addition to your statutory rights.