Shipping Policy

1. Where we ship

We ship to residential and business addresses worldwide from our location at 1303 SW Santa Barbara Place, Cape Coral, Florida 33991, United States.

We cannot deliver to:

• Countries subject to United States trade sanctions or export restrictions.
• Freight forwarders, where the order contains a ground-service-only item.
• Some remote destinations, where the carrier will not handle liquid-containing consignments. We will tell you before taking payment if this affects your order.

We ship to US military APO, FPO and DPO addresses, but not for ground-service-only items, and transit times are longer.

2. Shipping cost

The free shipping threshold is assessed on the goods subtotal after any discount and before tax. All shipping charges are shown in USD before you are asked to pay — there are no charges added after the payment step.

3. Dispatch times

Orders placed before 2:00 PM Eastern Time on a business day are usually picked the same day. Everything else goes the next business day. Our standard commitment is dispatch within 2 business days.

We will ship your order within 30 days of purchase. If for any reason we cannot, we will contact you before that deadline with a revised shipping date and give you the choice of accepting the delay or cancelling for a full refund. If you do not reply to a delay notice, we cancel and refund rather than hold your money. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule.

We do not dispatch on weekends or US federal holidays.

4. Delivery estimates

These are estimates based on carrier performance, not guarantees. Customs inspection, weather and peak season all add time, and none of it is within our control. Ground-service-only items add roughly 2 to 4 business days to international transit.

5. Ground service restriction

The following products travel by ground service and are not carried by air, because they contain solvents that carriers prefer to move by surface transport:

• Bug & Tar Remover
• Iron Fallout Remover 32oz
• Paint Chip Touch-Up Kit (Universal Clear)
• Wheel Cleaner (Acid-Free) 32oz
• Windscreen Water Spot Remover
• Full Detail Kit

To be explicit about what this is and is not: none of our products are classified as toxic, flammable, combustible or radioactive, and we do not sell industrial chemicals or bulk concentrates. Everything on this site is a retail-packaged consumer household formulation. The ground-service restriction is a carrier handling preference for solvent-containing liquids, applied conservatively.

Where an order mixes restricted and unrestricted items, we may split it into two shipments at no extra cost to you. If we cannot deliver a restricted item to your address at all, we will contact you before taking payment and offer to ship the remainder or cancel in full.

6. Legal and export restrictions

Our products are consumer car care goods and are not subject to US export licensing. However, some countries restrict the import of cleaning chemicals, aerosols or liquids by post, and some carriers apply their own limits.

It is the buyer’s responsibility to ensure that the products ordered may lawfully be imported into the destination country. We cannot advise on the import rules of every jurisdiction. Where a parcel is seized or refused entry by customs, we cannot refund the goods or the shipping.

We will not ship to any destination subject to US trade sanctions, and we will not falsify a customs declaration or mark a shipment as a gift to reduce a customer’s duty liability.

7. Tracking

Every order ships with tracking. You receive the number by email as soon as the carrier scans the parcel. It can take up to 24 hours for the first scan to appear — a number that shows nothing on day one is normal, not lost.

8. Address accuracy

Please check your address at checkout. We ship to the address exactly as you enter it. If you spot a mistake, email support@cordovatransport.shop immediately — we can usually correct it before dispatch.

Once a parcel has left us, an incorrect address means it will either be returned to us or lost. If it comes back, we will re-ship it once you have paid the shipping again. If it is lost because the address was wrong, we cannot refund it.

9. Customs, duty and taxes

For deliveries outside the United States, import duty, VAT, GST, customs clearance fees and carrier brokerage fees are payable by the recipient and are not included in our prices. These are set by your country, not by us, and we cannot estimate them.

If a parcel is refused because the recipient will not pay import charges, we refund the goods only, less our outbound shipping cost, once the parcel is back with us.

10. Damage in transit

Check your parcel on arrival. If the outer packaging is damaged, or a bottle has leaked, photograph it before unpacking further and email us within 7 days. Photographs of the outer box and the contents let us settle almost every claim the same day.

Damaged goods are replaced or refunded in full including shipping — see our refund policy. Do not use a product from a damaged or leaking container; store it upright and away from children and pets until we have advised you.

11. Lost parcels

If tracking has not updated for 7 business days, or the parcel has not arrived within 10 business days of the estimate, contact us and we will open a carrier claim. If the parcel cannot be found we will resend or refund in full, whichever you prefer.

12. Packaging

Liquids are shipped upright, sealed, with absorbent material and secondary containment inside the outer box. Our boxes and void fill are recyclable, and we reuse clean incoming packaging where it is fit to do so. We do not include paper invoices in the box — your invoice is emailed, which saves paper and keeps your order details off the doorstep.