Returns Policy

1. Your return window

You have 30 days from the date of delivery to tell us you want to return an item. Once you have told us, you have a further 14 days to get the parcel back to us.

There is no federal cooling-off period for online purchases in the United States. This 30-day window is our own policy, offered voluntarily, and it is disclosed here and at checkout before you pay.

2. Condition required

To be accepted, a returned item must be:

• Unused. Textiles must not have been washed or used on a vehicle. Brushes must not have been wetted. Tools must be free of product residue.
• Unopened, if it is a chemical. Any seal, shrink wrap or foil liner must be intact. See section 3.
• In its original packaging, with any inserts, instruction cards, applicators and accessories included.
• In resaleable condition. We accept that you had to open an outer box to look at the contents — that is fine. What we cannot accept is packaging that has been torn, written on or destroyed.

If an item arrives back in a condition we cannot resell, we will contact you before making a decision, and we will offer to send it back to you at our cost rather than simply refusing the return.

3. Opened chemicals cannot be returned

This applies to every liquid, gel, paste or wax product on this site: shampoos, pre-wash foams, bug and tar removers, iron removers, clay lubricant, waxes, sealants, coatings, polishes, trim restorers, wheel cleaners, tyre dressings, interior and fabric cleaners, protectants, odour neutralisers, glass cleaners, rain repellents, water spot removers and quick detailers.

Once the seal is broken we have no way to confirm what is in the container or how it has been stored, and reselling it would put another customer at risk. Product pages carry a “contains chemicals” marker, the cart repeats it, and you are asked to acknowledge it at checkout.

Unopened chemicals can be returned normally within the 30-day window, provided the seal is intact.

4. Other items we cannot accept

• Items returned after the 30-day window has closed without prior agreement.
• Microfibre textiles that have been used or laundered — they cannot be verified as clean and safe for another customer’s paint.
• Items damaged by misuse, or by use contrary to the product page.
• Items bought from another retailer. We can only refund what we sold.

5. How to start a return

1. Email support@cordovatransport.shop with the subject “Return”, or use our contact form and select “Returns and refunds”.
2. Include your order reference, which item or items you are returning, and the reason. The reason helps us improve — it does not affect whether we accept the return.
3. We reply within 1 business day with a return authorisation and the address to send it to. Please do not send anything back before you have this: unauthorised returns are difficult to match to an order and slow your refund down.
4. Pack the item securely, include the return authorisation, and send it with a tracked service. Keep the tracking number until your refund lands.
5. We inspect on arrival and process the refund within 3 business days.

6. Who pays return shipping

Where we pay, we will send you a prepaid label or reimburse a reasonable tracked shipping cost against a receipt.

7. Faulty, damaged or wrong items

Tell us within 7 days of delivery if something arrives damaged, leaking, faulty or simply not what you ordered. Photographs of the item and the outer packaging help enormously and usually let us resolve it the same day.

In these cases you choose: a replacement, or a full refund including the original shipping. The opened-chemical restriction in section 3 does not apply — if a bottle arrives leaking or the contents are clearly wrong, we will put it right regardless of whether the seal is intact.

Please do not use a product you believe to be faulty. Store it upright and away from children and pets until we have advised you.

8. Returning part of a kit

Kits are priced as a set. If you return only part of a kit within the window, we refund the kit price less the current individual list price of the items you kept, which may be less than you expect because the kit discount no longer applies. Returning a complete, unused kit with all chemical seals intact is refunded in full.

9. Exchanges

We do not process direct exchanges, because it delays both halves of the transaction. Return the original for a refund and place a new order for what you want — the new order ships as soon as it is placed rather than waiting for the return to arrive.

10. International returns

International returns follow the same rules and the same window. Mark the parcel clearly as “RETURNED GOODS” on the customs declaration so it is not charged import duty on the way back to us — we cannot refund duties or taxes charged because a parcel was declared incorrectly. Original international shipping charges are not refunded on change-of-mind returns.

11. When you get your money

Refunds are processed within 3 business days of us receiving and inspecting the return, to the original payment method. Your bank or card issuer then takes its own time, typically 5 to 10 business days. Full detail is in our refund policy.

12. Your statutory rights

This policy is offered in addition to your rights under applicable consumer protection law, including the Florida Deceptive and Unfair Trade Practices Act and Section 5 of the FTC Act. Nothing here limits those rights.

Customers outside the United States may have additional statutory rights under the law of their country of residence, and nothing in this policy removes them.